Problem With Dispatch in Fax/Scan...Help!

arnabnaha wrote on Tuesday, October 12, 2010:

Hi…All
i changed the scanner_output_directory in globals.php to a directory of my choice. now after scanning a document, when i click on Miscellaneous->Fax/Scan, the scan content within the specified directory is shown (i scanned a jpg file). now the problem begins:
1. when i click on the file name in the fax/scan screen, a new popup window appears but it is blank. this is not the case if i scan in a pdf document.
2. when i click on dispatch, another pop up window opens saying" mkdir returned 1:"

Please help.

aperezcrespo wrote on Tuesday, October 12, 2010:

Hi
    This is a permissions issue.  Make sure that your web server account (www-data or apache) has write rights to the  scanner_output directory.

Thanks
Alfonso

arnabnaha wrote on Tuesday, October 12, 2010:

Thanks Alfonso

how to check that? can you please explain in details…if the rights are absent, how to change the rights?