Thanks for that recap. It is very accurate. However, I am unable to get a coherent answer from the biller that I can rely. I asked the question but it seems there is a communication gap.
This is what she originally wrote to me.
Kindly note that it is not fixed as I applied the prepayment of $1460 to ID#5859 Brita- Lynn Gill and it does not reflect on the claim. See image below and attachment. It should be reflected in item 29 of claim.
But what is now happening is that the copay paid is being shown on all pages of the claim. This provides incorrect information to the insurance provider as the total seen on both pages will be collated as the patient’s total payment. For example in the file 2018-11-02-1314-batch, $130.75 is seen on both pages which would mean that the patient paid $261.15 but they actually paid $130.75.
As I explained to you, the issue we were having before has to do with prepayments that are applied to the invoice after the date of payment.
This is the screenshot that was sent with this message
What questions should I ask the biller?