The “prepayment” in the payment part/module doesnot work…when I enter any prepayment for a patient from the payment module, It shows me the receipt and I can print it fine but I cant understand where the payment goes?
I mean, Say after a prepayment of 1000 I do an encounter and bill the patient for 1100 and go to payments in fees to make a receipt, it should show that there is a prepayment of 1000 and patient balance is 100, but rather it shows that patient needs to pay the full 1100…I guess this shouldn’t be the case. Am I wrong anywhere? If yes, Please explain to me the prepayment concept…
After selecting prepayment, click check or cash, self (coverage) & print receipt. The prepayment will be applied against the charge in the EOB Posting Invoice.
Thanks fsgl for the input…I was not saying of this…This is not PREPAYMENT. You need to select cash/cheque…then select INSURANCE and there will be an option for prepayment. Select that. enter any amount of your choice. Now tell me where that payment is reflected?
The Billing Module would not understand an insurance prepayment. Insurance companies don’t pay on day of service, not even in Australia. They are very quick, but it still takes them 24 hours to remit.
If a patient has insurance & he is making a payment on the day of service, use copay instead of prepayment.
Hi fsgl…thanks for the explanation…I know we can use co-pay, even we in India dont use Insurance payment and for me self pay is the best part of the payment…which works great.
I am always trying to get hold of bugs in openemr while testing it out whenever I get time. I use openemr in windows and as very few are here who use windows so I try to test it out often after any code changes or certain time interval to see whether everything working fine or not…so, I found out this…may be not for my personal use but somebody somewhere might be billing patient on insurance while using openemr on windows, will find the thing not usable…so for that somebody somewhere…i was trying to get this thing in notice of the developers and community that this part of the awesome openemr is broken…
and I must thanks fsgl…he is quite active in the community and helping others…people like you and others help keep the community, Openemr and all users vibrant…
Thanks to everyone over here…
And as far as this issue goes…lets hope, any developer might fix the prepayment stuff (ZH, Tony, Rod, Brady, Kevin) as it used to work earlier…
We, in the U.S., are green with envy of our foreign colleagues who don’t have to fool about with insurance carriers.
It’s really not a bug. In the majority of cases, we only know the copayment amount because it’s printed on the card. It is rare that we know on the day of service what the patient owes after the insurers have paid, therefore it is difficult to know how much to ask for as “prepayment”.
On the rare occasion that we know ahead of time what is the coinsurance, the patient is usually reluctant to part with his money until the charges have been submitted to all carriers. A good example is our $30 charge for Refraction. As a general rule no insurer will pay for it, so we ask for the 30 bucks up front. One would think that after telling patients for 30+ years that it their responsibility, they would cough up the money without putting up a fuss. Not really.
The situation is more or less same here…we dont have to get into insurance fuss much…though we have insurance which is quite simple and mainly limited to big hospitals not for individual practice doctors. The patient’s reluctancy to pay is very prevalant here…They can spend money on anything but when it comes to doctors, money seems heavy