# Office Ally Eligibility Check 2022

**URL:** <https://community.open-emr.org/t/office-ally-eligibility-check-2022/17775>\
**Category:** Day-to-Day Users\
**Tags:** question\
**Created:** [January 28, 2022, 10:56pm UTC](https://community.open-emr.org/t/office-ally-eligibility-check-2022/17775 "2022-01-28T22:56:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![sophisticated\_acquis](https://community.open-emr.org/user_avatar/community.open-emr.org/sophisticated_acquis/32/15773_2.png) [@sophisticated\_acquis](https://community.open-emr.org/u/sophisticated_acquis)\
**Post date:** [January 28, 2022, 10:56pm UTC](https://community.open-emr.org/t/office-ally-eligibility-check-2022/17775/1 "2022-01-28T22:56:06Z")

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I have office ally accounts (administrative and other) that are setup. I have activated in **Globals-\>Insurance-\> Enable Office Ally Insurance Eligibility**. In the online non-administrative account, I am able to do realtime eligibility checks for a patient free. When trying to access this capability in openemr, even though I meet the parameters of keep the assigned username and password at 10 characters or less, it says"Error:Receiver Unable to find any users with username ‘myusername’ when clicking the **Update Status** button under the **Eligibility** tab. All entered parameters are correct according to [solution area](https://community.open-emr.org/t/insurance-eligibility-error-receiver-unable-to-find-any-users-with-username/16640/1).

Do I have to have a RealTime Eligibility Request User Agreement in place with Office Ally for this function to work via this 3rd party software which they swear can’t happen since I don’t use practice mate?