Situation
When using newcrop ERx, the surescript history has under a 5% successrate in detecting the patients med history.
OpenEMR Version
I’m using OpenEMR version 7.0.2 with patch 1
Browser:
I’m using: Chrome/Firefox
Operating System
I’m using: Ubuntu 22LTS on AWS
Search
Did you search the forum for similar questions?
Logs
Did you check the logs?
Was there anything pertinent in them?
Please paste them here (surround with three backticks (```) for readability.
You can also turn on User Debugging under Administration->Globals->Logging User Debugging Options=>All
Hi Todd-
The fact that it works at all tells me that the data flow is working between SureScripts and NewCrop --and therefore your OpenEMR since you’re looking at a NewCrop screen in your OEMR. And in fact I sent out a bulletin to our NewCrop customers yesterday saying that NewCrop says they had found a bug that had been preventing it from working up to now, and we’ve had reports from the field that it does indeed work now.
If it’s only working 5% I believe that the issue is probably one of accurate data: SureScripts requires 6 – count them 6 data points to be precise matches in all ways for it to find the med hx in their database:
First name
last name
DOB
sex
state
zip code
If even one character is off it will not match.
And it just occurred to me that another angle on this is that if the pt’s record in the office they were going to when the med was ordered did not have all 6 demogs correct SureScripts would not find that order in its database.
Thanks for the response. I was unaware of the message bulletin. I will review the demographics to ensure they are complete and accurate and report back. Ive had success before but was perplexed with the lack of imports when going to production on a larger scale.
Sure, and this whole thing is really confusing- NewCrop said they’d fixed it then a provider came back with it doing the same old thing but I’m not certain his situation is not different…
Anyway am discussing this with NewCrop.