# Login-error in Claim File Tracker **URL:** \ **Category:** OpenEMR Development\ **Tags:** insurance, billing\ **Created:** [September 28, 2024, 3:20pm UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437 "2024-09-28T15:20:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![zia](https://community.open-emr.org/letter_avatar_proxy/v4/letter/z/bbe5ce/32.png) [@zia](https://community.open-emr.org/u/zia)\ **Post date:** [September 28, 2024, 3:20pm UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/1 "2024-09-28T15:20:01Z")
Hi all, I’m currently using OpenEMR version 7.0.0 and have configured Office Ally as an X12 partner. I’ve entered all the correct information and credentials. However, when I create a new encounter and submit it through the Billing Manager, the batch file in the claim file tracker shows as “waiting.” After a few hours, the status changes to “login-error.” ![Screenshot 2024-09-28 at 20.48.02](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/0/8/08a401feb015ec4db20c03770a3d1b3d93991354.png) I have verified that my Office Ally credentials, as well as the host, port, and other configurations, are correctly set. To troubleshoot, I used the same credentials and settings in a dummy environment running OpenEMR version 7.0.2, and the batch file was successfully sent to Office Ally. I’m struggling to understand why I’m receiving a “login-error” on my production version (7.0.0), while it works fine in the dummy environment (7.0.2). Any assistance would be greatly appreciated, as we are facing significant challenges managing this manually. Thank you! ---
**Author:** ![zia](https://community.open-emr.org/letter_avatar_proxy/v4/letter/z/bbe5ce/32.png) [@zia](https://community.open-emr.org/u/zia)\ **Post date:** [October 11, 2024, 5:11pm UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/2 "2024-10-11T17:11:59Z")
Hi can anyone help me out here. I am able to login to Office Ally with my credential but in OpenEMR why I am getting login-error? Please help me out I am stuck here and need a solution desperately. ---
**Author:** ![ninjatx](https://community.open-emr.org/letter_avatar_proxy/v4/letter/n/898d66/32.png) [@ninjatx](https://community.open-emr.org/u/ninjatx)\ **Post date:** [October 12, 2024, 1:40am UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/3 "2024-10-12T01:40:09Z")
Please go here and look at the settings that I’m using for my setup: > [@Integration with Office Ally](https://community.open-emr.org/t/integration-with-office-ally/20734/4): > > So this is my setup, and Office Ally confirmed that it worked. They received the testing claim file. I just put it here so it might help someone in the future. Do you use the SFTP credentials from OfficeAlly in this screen? This is different from the OfficeAlly login. ---
**Author:** ![zia](https://community.open-emr.org/letter_avatar_proxy/v4/letter/z/bbe5ce/32.png) [@zia](https://community.open-emr.org/u/zia)\ **Post date:** [October 12, 2024, 11:02am UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/4 "2024-10-12T11:02:49Z")
Hi Winn, thanks for the reply. I have done the appropriate configuration but still I am facing the same issue. Is there someting that I am missing. Yes I am using the same Office Ally credential that I use to access the Office Ally Service Center. ![ally1](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/3/e/3edef603dbfa483e1a0369c2c4cd8cbbacb11bc8.png) ![ally2](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/5/1/51f2779f252003333c8dbb2517647aa3466e3d43.png) ![ally3](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/f/0/f00baaf81eee3d5411f049a6059708d8ac14c505.png) ![ally4](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/c/3/c36f85f040e861d629ab07b3469010bd014cd904.png) ---
**Author:** ![ninjatx](https://community.open-emr.org/letter_avatar_proxy/v4/letter/n/898d66/32.png) [@ninjatx](https://community.open-emr.org/u/ninjatx)\ **Post date:** [October 13, 2024, 4:18pm UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/5 "2024-10-13T16:18:24Z")
You will need to put in a support ticket for Office Ally so that they can send you the **SFTP credentials** to send claims to them using FTP. The credentials that you use on their Service Center to login **will not work** as SFTP credentials. ---
**Author:** ![zia](https://community.open-emr.org/letter_avatar_proxy/v4/letter/z/bbe5ce/32.png) [@zia](https://community.open-emr.org/u/zia)\ **Post date:** [October 14, 2024, 4:46am UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/6 "2024-10-14T04:46:47Z")
> [@ninjatx](#): > > the **SFTP credentials** to send claims to them using FTP. The credentials that you use on their Service Center to login **will not work** as SFTP credentials. Thanks Winn for the reply, I have raised the request to Office Ally for getting the correct credentials. ---
**Author:** ![zia](https://community.open-emr.org/letter_avatar_proxy/v4/letter/z/bbe5ce/32.png) [@zia](https://community.open-emr.org/u/zia)\ **Post date:** [October 17, 2024, 9:03am UTC](https://community.open-emr.org/t/login-error-in-claim-file-tracker/23437/7 "2024-10-17T09:03:03Z")
Hi Winn, I got the correct credentials of SFTP server from Office Ally and was able to connect and send the batch file. Thanks a lot for your guidance.