Insurance information not printing on HCFA

Management and Administration
1

awoodbeck wrote on Wednesday, January 23, 2013:

I’m having a weird problem I cannot figure out, even after looking at the source.  I must do paper billing for a local insurance company.  I configured the insurance company and assigned it to the patient.  I also configured the patient’s insurance information in the Primary insurance tab.

When I attempt to print a HCFA form, the generated PDF does not include any insurance information, with the exception of a comma in box 4.  In other words, the following boxes are empty: 1a, 7, 11, 11a, 11b, and 11c.

Looking at the insurance_data table, the correct rows are assign to the patient.  Everything appears to be normal.  Any ideas?

Adam

2

awoodbeck wrote on Wednesday, January 23, 2013:

I found the reason.  The effective date was erroneously entered.  It was set to a date after the dates of service I was billing.  This meant that the insurance was not active during the dates of service.  It pays to look at the code comments.