# Insurance Eligibility - Error: Receiver Unable to find any users with username ' '

**URL:** <https://community.open-emr.org/t/insurance-eligibility-error-receiver-unable-to-find-any-users-with-username/16640>\
**Category:** Day-to-Day Users\
**Tags:** billing, feature\
**Created:** [May 20, 2021, 11:31am UTC](https://community.open-emr.org/t/insurance-eligibility-error-receiver-unable-to-find-any-users-with-username/16640 "2021-05-20T11:31:09Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![juggernautsei](https://community.open-emr.org/user_avatar/community.open-emr.org/juggernautsei/32/10764_2.png) [@juggernautsei](https://community.open-emr.org/u/juggernautsei)\
**Post date:** [May 20, 2021, 11:31am UTC](https://community.open-emr.org/t/insurance-eligibility-error-receiver-unable-to-find-any-users-with-username/16640/1 "2021-05-20T11:31:09Z")

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![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/1/1d00c112b4cff238a44d56b1097af9bf03f1004b.png)

This is the error message we get when we click the green button.

Where does the username go in the system?

No information is listed here or I am just missing it.  
I looked on this page for the answer.  
[https://www.open-emr.org/wiki/index.php/Insurance\_Eligibility\_Check](https://www.open-emr.org/wiki/index.php/Insurance_Eligibility_Check)

@stephenwaite @visolveemr

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