# Incorrect password message

**URL:** <https://community.open-emr.org/t/incorrect-password-message/15848>\
**Category:** Support\
**Tags:** question\
**Created:** [January 21, 2021, 3:19am UTC](https://community.open-emr.org/t/incorrect-password-message/15848 "2021-01-21T03:19:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gabgrato](https://community.open-emr.org/letter_avatar_proxy/v4/letter/g/a587f6/32.png) [@gabgrato](https://community.open-emr.org/u/gabgrato)\
**Post date:** [January 21, 2021, 3:19am UTC](https://community.open-emr.org/t/incorrect-password-message/15848/1 "2021-01-21T03:19:05Z")

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**Situation**  
Hello, when adding a new user, it tells me that the password is incorrect and therefore it won’t let me add any

**OpenEMR Version**  
I’m using OpenEMR version 6.0

**Browser** :  
I’m using: Firefox and chrome

**Operating System**  
I’m using: windows 10 pro

**Logs**  
Did you check the logs? Was there anything pertinent in them? Paste them here (surround with three backticks (```) for readability

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**Author:** ![juggernautsei](https://community.open-emr.org/user_avatar/community.open-emr.org/juggernautsei/32/10764_2.png) [@juggernautsei](https://community.open-emr.org/u/juggernautsei)\
**Post date:** [January 22, 2021, 3:45am UTC](https://community.open-emr.org/t/incorrect-password-message/15848/2 "2021-01-22T03:45:15Z")

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This one tricky. When you add a new user to the system, where it has the words **your password**. It means you the user that is currently logged in.

![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/c/c8913368cf534259972ffe34fe5e360dc40b5567.png)

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<div class="post-metadata">

**Author:** ![gabgrato](https://community.open-emr.org/letter_avatar_proxy/v4/letter/g/a587f6/32.png) [@gabgrato](https://community.open-emr.org/u/gabgrato)\
**Post date:** [January 22, 2021, 7:31pm UTC](https://community.open-emr.org/t/incorrect-password-message/15848/3 "2021-01-22T19:31:04Z")

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Thanks a lot  
In Mexico, the practice of entering the administrator password to confirm changes is not so common.  
But sure enough, I think it was layer 8 bug

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<div class="post-metadata">

**Author:** ![Edgar\_Allan\_Solis](https://community.open-emr.org/user_avatar/community.open-emr.org/edgar_allan_solis/32/20024_2.png) [@Edgar\_Allan\_Solis](https://community.open-emr.org/u/Edgar_Allan_Solis)\
**Post date:** [May 15, 2024, 7:30am UTC](https://community.open-emr.org/t/incorrect-password-message/15848/4 "2024-05-15T07:30:00Z")

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I have the same issue. I’m following the instruction correctly and no matter what I do it still won’t create the user.

Here are the details of my system:

Version Number : 7.0.2  
System: Linux [sg1-sr102.supercp.com](http://sg1-sr102.supercp.com/) 4.18.0-477.21.1.lve.1.el8.x86\_64 #1 SMP Tue Sep 5 23:08:35 UTC 2023 x86\_64 x86\_64 x86\_64 GNU/Linux

System info generated from “uname -a”. System used is a shared web hosting environment.

Thank you.