# I'm not able to open "Manage Modules" and "Portal Dashboard" on my OpenEMR Ubuntu instance **URL:** \ **Category:** Support\ **Created:** [October 29, 2020, 9:59am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401 "2020-10-29T09:59:25Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 11, 2023, 3:43am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/41 "2023-03-11T03:43:55Z")
Thanks @adunsulag . Am using Apache 2.14 & Php 7.4 I don’t have httpd.conf, but I have apache2.conf. Updated apache2.conf as “AllowOverride FileInfo” But no use ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 11, 2023, 3:52am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/42 "2023-03-11T03:52:12Z")
can you check in your php.ini if: ```auto mysqli.allow_local_infile = On ``` sometimes it could be still commented by preceding semi colon , if so remove it and restart apache2 and see ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 11, 2023, 3:58am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/43 "2023-03-11T03:58:47Z")
![Screen Shot 2023-03-10 at 10.57.37 PM](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/c/c/cca558a483c99faf8c47731b755eb74df17de719.png) ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 11, 2023, 4:13am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/44 "2023-03-11T04:13:20Z")
It is there, as mentioned from the beginning. But no use… ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 11, 2023, 4:16am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/45 "2023-03-11T04:16:19Z")
![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/8/0/804cbd426587bab88a7de6605819fd11d919615d.png) ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 11, 2023, 5:55am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/47 "2023-03-11T05:55:15Z")
Update ubuntu , php, apache to latest …. Fresh install ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 11, 2023, 3:46pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/48 "2023-03-11T15:46:34Z")
Looking for more suggestions from seniors. @Mohammad Off course the only last option is reinstall. ---
**Author:** ![sjpadgett](https://community.open-emr.org/user_avatar/community.open-emr.org/sjpadgett/32/21623_2.png) [@sjpadgett](https://community.open-emr.org/u/sjpadgett)\ **Post date:** [March 11, 2023, 4:33pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/49 "2023-03-11T16:33:21Z")
Check to see if you have a virtual host config overwriting apache2.conf! I’d assume you have a vhost config. Check in your ```auto /etc/apache2/sites-available/ ``` See if there are any directory overrides, if not suggest adding your site specific configs there. Do a web search for setting up apache vhost etc… Also open your browser console, try to open Portal Dashboard and record the url that is giving the 404 or the exact error. Also you may as well upgrade your environment to support upcoming new release namely PHP 8+. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 12, 2023, 4:44am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/50 "2023-03-12T04:44:42Z")
Hello @sjpadgett ! ![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/4/9/4923df49f48b40b167820917542bd2f66b123096.png) the web console says that it is looking for a folder by name “Provider” which is not available in path. Even a fresh download of tar file is not showing the folder. Assuming it is not an issue with web server. Thanks ---
**Author:** ![sjpadgett](https://community.open-emr.org/user_avatar/community.open-emr.org/sjpadgett/32/21623_2.png) [@sjpadgett](https://community.open-emr.org/u/sjpadgett)\ **Post date:** [March 12, 2023, 3:34pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/51 "2023-03-12T15:34:55Z")
> [@vijaydsk](#): > > he web console says that it is looking for a folder by name “Provider” which is not available in path. It won’t show in directory path because it is a REST endpoint that is redirected. So looks like mod\_rewrite isn’t enabled or installed. You need to check your php.ini and sites enabled configs. There are several posts on our forum concerning this setup. Also do a web search on how to setup mod\_rewrite. I asked to look at what error the browser console shows. i.e. a 500 or 404 etc. You can turn on User Debug to All in Config that may show errors to display. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 12, 2023, 4:19pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/52 "2023-03-12T16:19:42Z")
Thanks for the reply… As per the images mod\_rewrite is enabled… ![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/3/f/3f87245ade23c0748c0ead9e4823b4c16ca1dc87.png) and browser console error ![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/5/b/5b936cd2f7a7f6762dcc535b5f92f4710dc7afd8.png) ---
**Author:** ![sjpadgett](https://community.open-emr.org/user_avatar/community.open-emr.org/sjpadgett/32/21623_2.png) [@sjpadgett](https://community.open-emr.org/u/sjpadgett)\ **Post date:** [March 12, 2023, 5:47pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/53 "2023-03-12T17:47:32Z")
I don’t know how to help you. Your issue appears to be rewrite is not working for one of several reasons it could be. We asked if you have a vhost setup or if apache2.conf is the only site config. I recommend you upgrade to latest if for any other reason is that ccda etc performs better. We release v7.0.1 first or second week of April. You could try adding below to see if rewrite isn’t being blocked lower in path. ```auto AllowOverride All Require all granted ``` You may need to get someone knowledgeable with linux environment to jump on your system and check out your install. This type of issue is difficult to narrow with current approach being used here. ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 15, 2023, 12:35am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/55 "2023-03-15T00:35:57Z")
I tried to visit your site from your browser console error attached image (you might as well blur your site when posting) I found your directory is exposed, you may hide it with : ```auto Options -Indexes ``` Here is a nice link on how to : > **[How to make Apache more secure by hiding directory folders](https://www.techrepublic.com/article/how-to-make-apache-more-secure-by-hiding-directory-folders/)** > > If you serve up your websites with Apache, you might want to prevent the server from listing subdirectories. Here are two simple tricks for securing your Apache server. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 15, 2023, 2:35am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/56 "2023-03-15T02:35:06Z")
Thank you @Mohammad . Done. Can you please recheck? ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 15, 2023, 3:29am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/57 "2023-03-15T03:29:49Z")
Yes it is still exposed. ![Screen Shot 2023-03-14 at 11.24.55 PM](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/7/4/74247789f8387dd71dfe7c0195ac6e4597508a1c.png) ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 15, 2023, 3:32am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/58 "2023-03-15T03:32:51Z")
Try ```auto sudo a2dismod - - force autoindex ``` ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 15, 2023, 3:43am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/59 "2023-03-15T03:43:59Z")
Done. Thanks a ton @Mohammad ---
**Author:** ![ncavalier](https://community.open-emr.org/user_avatar/community.open-emr.org/ncavalier/32/13923_2.png) [@ncavalier](https://community.open-emr.org/u/ncavalier)\ **Post date:** [March 15, 2023, 2:54pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/60 "2023-03-15T14:54:03Z")
I have same problem for very long time, and still can’t resolve it > [@Modules \> Manage Modules = 500 error](https://community.open-emr.org/t/modules-manage-modules-500-error/14369/15): > > @brady.miller @sjpadgett @LMoonsammy @hitechelp I did all recommendations to resolve the issue with module link , but is not working for me. And also I cant find openemr.conf file in the /etc/apache2/sites-available/openemr.conf file. File not exist. I recently did new installation of V7.0.0 from scratch, and in new installation have the same problem. Still can’t resolve this problem because Apache OpenEMR file is missing. All system works fine, but getting problem with modules. Is there any recommendation, maybe I’m doing some mistake in the installation process _apt update -y_ _apt upgrade -y_ _apt install mysql-server php php-xml php-mbstring php-mysql apache2 -y_ _sudo mysql -u root_ _CREATE DATABASE openemr;_ _CREATE USER ‘openemruser’@‘localhost’ IDENTIFIED WITH mysql\_native\_password BY ‘openemruser123456’;_ _GRANT ALL PRIVILEGES ON openemr._ TO ‘openemruser’@‘localhost’;\* _FLUSH PRIVILEGES;_ _exit_ _Then go to php settings_ _Apache PHP configuration_ _/etc/php/7.4/apache2/php.ini_ _short\_open\_tag = Off_ _max\_execution\_time = 60_ _max\_input\_time = -1_ _max\_input\_vars = 3000_ _memory\_limit = 512M_ _display\_errors = Off_ _log\_errors = On_ _po st\_max\_size= 30M_ _file\_uploads = On_ _upload\_max\_filesize = 30M_ _error\_reporting = E\_ALL & ~E\_NOTICE & ~E\_STRICT & ~E\_DEPRECATED_ _mysqli.allow\_local\_infile = On_ _Next, you’ll need to reload the Apache web server for changes to take effect:_ _sudo systemctl reload apache2_ ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 15, 2023, 3:58pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/61 "2023-03-15T15:58:45Z")
@ncavalier Is your installation working fine, except the modules? ---
**Author:** ![ncavalier](https://community.open-emr.org/user_avatar/community.open-emr.org/ncavalier/32/13923_2.png) [@ncavalier](https://community.open-emr.org/u/ncavalier)\ **Post date:** [March 15, 2023, 4:38pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/62 "2023-03-15T16:38:55Z")
@vijaydsk Yes everything working 100% except the modules [Previous page](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401.md?page=2) [Next page](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401.md?page=4)