# I'm not able to open "Manage Modules" and "Portal Dashboard" on my OpenEMR Ubuntu instance **URL:** \ **Category:** Support\ **Created:** [October 29, 2020, 9:59am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401 "2020-10-29T09:59:25Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![stephenwaite](https://community.open-emr.org/user_avatar/community.open-emr.org/stephenwaite/32/15754_2.png) [@stephenwaite](https://community.open-emr.org/u/stephenwaite)\ **Post date:** [March 9, 2023, 1:19pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/21 "2023-03-09T13:19:45Z")
hi @Mohammad , here are some tips for [markdown syntax](https://superuser.com/editing-help). ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 1:52am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/22 "2023-03-10T01:52:55Z")
Thank you , I see why now it did not show. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 2:37am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/23 "2023-03-10T02:37:18Z")
@Mohammad Thank you for the support. My conf is as follows… * * * \ AllowOverride FileInfo #AllowOverride All Require all granted \ #AllowOverride None AllowOverride None \ Require all denied LoadModule rewrite\_module modules/mod\_rewrite.so LoadModule headers\_module modules/mod\_headers.so #Options FollowSymLinks #\ #Options FollowSymLinks #AllowOverride All #Require all granted #Options FollowSymLinks #AllowOverride All #Require all granted * * * but still unable to browse the module page. Request your suggestions / help here. ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 2:51am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/24 "2023-03-10T02:51:52Z")
Did you close the Directory after each line? `` Did you restart apache2 service after making the changes? ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 3:02am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/25 "2023-03-10T03:02:01Z")
Yes I did. but in vain. ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 3:08am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/26 "2023-03-10T03:08:48Z")
I would think you did : sudo a2enmod rewrite I attached a screen shot of my apache2.conf in the path /etc/apache2/apache2.conf It worked for me on ubuntu. ![Screen Shot 2023-03-09 at 10.06.33 PM](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/9/4/941e2e36c4b0bc5729faf49c29e53d862d18a479.png) ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 3:48am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/27 "2023-03-10T03:48:27Z")
Hi Mohammad, Appended the code both in openemr.conf and apache.conf, restarted the server… but no use. Still the same error. ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 4:24am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/28 "2023-03-10T04:24:29Z")
Just to see if it makes a difference , I went through this before. can you change only this: ```auto Options -Indexes AllowOverride All Require all granted ``` With knowing that we should not AllowOverride All but just see if you can link to module. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 4:50am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/29 "2023-03-10T04:50:23Z")
Done as advised. Am still getting error as follows… “The requested URL was not found on this server.” ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 5:16am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/30 "2023-03-10T05:16:37Z")
If you activate the patient portal from global can you get to portal dashboard or you get the same server error? ![Screen Shot 2023-03-10 at 12.14.39 AM](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/4/d/4d0b4e0e62d1d49a5e835799323fdf01b83942e2.png) ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 5:23am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/31 "2023-03-10T05:23:25Z")
Yes I enabled patient portal in global settings. Am getting the same error for both patient portal and module admin. ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 5:24am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/32 "2023-03-10T05:24:11Z")
What is PHP version in your installation? ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 5:25am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/33 "2023-03-10T05:25:54Z")
![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/5/c/5c22f23f88e8ff56be8b88b7152076f216c2ef88.png) ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 5:29am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/34 "2023-03-10T05:29:35Z")
That what I was trying to see if it is an older php where it could be a zend issue but obviously it is not. Wow…My knowledge and prior experience with the same issue stops here…I wish I know more to help. See if others more seasoned can chime in if no answer may be fresh install. ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 5:32am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/35 "2023-03-10T05:32:01Z")
Would really appreciate your efforts Mohammad. Members of this community!! Can you please throw some light here? ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 5:42am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/36 "2023-03-10T05:42:28Z")
One final shot at it do you have in /etc/apache2/sites-available/openemr.conf ```auto AllowOverride FileInfo Require all granted AllowOverride None Require all denied ``` ? ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 5:46am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/37 "2023-03-10T05:46:21Z")
Here goes my openemr.conf ![image](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/3X/f/8/f8ae22b494e1931475dc43d130f2b423425811b6.png) ---
**Author:** ![Mohammad](https://community.open-emr.org/letter_avatar_proxy/v4/letter/m/e274bd/32.png) [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Post date:** [March 10, 2023, 5:49am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/38 "2023-03-10T05:49:31Z")
I do not have those lines in my apache2.conf nor in openemr.conf LoadModule rewrite\_module modules/mod\_rewrite.so LoadModule headers\_module modules/mod\_headers.so can you hashtag them to comment them in both , restart apache2 and see? ---
**Author:** ![vijaydsk](https://community.open-emr.org/user_avatar/community.open-emr.org/vijaydsk/32/18207_2.png) [@vijaydsk](https://community.open-emr.org/u/vijaydsk)\ **Post date:** [March 10, 2023, 5:52am UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/39 "2023-03-10T05:52:46Z")
Done. But no use. still getting the same error for both. ---
**Author:** ![adunsulag](https://community.open-emr.org/user_avatar/community.open-emr.org/adunsulag/32/12606_2.png) [@adunsulag](https://community.open-emr.org/u/adunsulag)\ **Post date:** [March 10, 2023, 2:33pm UTC](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401/40 "2023-03-10T14:33:40Z")
What version of apache are you using. Your error is an apache hosting error and not an OpenEMR specific one as none of the .htaccess files are working based on what you are posting. You need to check your main apache config file (typically httpd.conf) and look to see if your configuration has disabled all overrides at the root web hosting location. If your root httpd.conf file has an AllowOverride None in it then any subsequent conf files cannot override that setting. Also of note, what version of OpenEMR are you running? PHP 7.4 is no longer supported on OpenEMR – that’s not your core issue, but it makes me think your machine is also running older versions of software such as an older version of apache that uses different syntax for the config overrides. [Previous page](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401.md?page=1) [Next page](https://community.open-emr.org/t/im-not-able-to-open-manage-modules-and-portal-dashboard-on-my-openemr-ubuntu-instance/15401.md?page=3)