# Hylafax errors

**URL:** <https://community.open-emr.org/t/hylafax-errors/960>\
**Category:** Management and Administration\
**Created:** [December 15, 2013, 6:08am UTC](https://community.open-emr.org/t/hylafax-errors/960 "2013-12-15T06:08:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\
**Post date:** [December 15, 2013, 6:08am UTC](https://community.open-emr.org/t/hylafax-errors/960/1 "2013-12-15T06:08:11Z")

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**[lamspc](https://sourceforge.net/u/lamspc/)** wrote on [Sunday, December 15, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/65b003b1/#fe78):

I have hylafax enabled in openemr and incoming faxes are listed in the “Faxes In” box. However, when I click on the faxes, it does not open up and instead get this message:

Cannot find /var/spool/hylafax/recvq/fax000000374.tif

When I click on dispatch, it opens up a window titled “Dispatch Received Document” - but does not display any images and I cannot dispatch any because there are no pages visible to select.

Using 4-1-2 (4) on a debian 7 box.  
Any suggestions welcome

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<div class="post-metadata">

**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\
**Post date:** [December 15, 2013, 11:21am UTC](https://community.open-emr.org/t/hylafax-errors/960/2 "2013-12-15T11:21:05Z")

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**[jcahn2](https://sourceforge.net/u/jcahn2/)** wrote on [Sunday, December 15, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/65b003b1/#7a52):

Ahoy Lams,

Could be a permissions error. www-data may not have permission to read the recq files.

Try changing RecvFileMode from the 0600 default to something more liberal in the config file:

/etc/hylafax/config.ttyUSB0 (or whatever modem port)

CountryCode: 1  
AreaCode: 336  
FAXNumber: “1.336.nnn.nnnn”  
LongDistancePrefix: 1  
InternationalPrefix: 011  
DialStringRules: etc/dialrules  
ServerTracing: 1  
SessionTracing: 1  
RecvFileMode: 0nnn \<----------  
LogFileMode: 0600  
DeviceMode: 0600  
RingsBeforeAnswer: 0  
SpeakerVolume: medium  
GettyArgs: “”

Jack Cahn MD  
OEMR Board