Hi,
I have done the following:
Sender name: Clinic name
Sender email: email verified in SES.
Notification email: email verified in SES.
Email method: SMTP
server hostname: email-smtp.us-east-1.amazonaws.com
port: 587
protocol: TLS
user auth: access key created from SES (manage my existing SMTP credentials, it took me to IAM and there I created an access key and stored its password.
pass auth: password generated.
When I tried to send a patient resetted credentials from OpenEMR using admin user, I got a report that says “Portal Credential Information, Email was not sent to the following address: macomeza@gmail.com.”
Then I tried to reset my credentials as a patient through portal (I have added reCaptcha v2 (Patient Port Google reCAPTCHA V2 site key), and I got an error that email can´t be sent.
I then look to Admin | System | Logs I found this logged message "Patient password reset failure: The reset email to macomeza@gmail.com for pid 1 was not successful because of following issue: SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: Message rejected: Email address is not verified. The following identities failed the check in region US-EAST-1: macomeza@gmail.com
SMTP code: 554 "
It is trying to use patient´s email instead of sender email.
Update: I change my patients email to one verified identity email in Amazon SES, then I got my reset email.
I have to set contact email and trusted email to my verified identity to be able to receive my reset credentials email.
Any advice?