kainthe7th wrote on Tuesday, September 20, 2016:
Hi guys.
I’ve been having a really annoying problem with batch payments.
Even though the payment amount is correctly distributed and services under encounters are fully paid off, they are still listed under “Non Paid”. Because of this, it is very difficult to keep track of which payments are outstanding as every service is left open, whether they’ve been fully paid or not.
I really need this urgently. Thanks
Thanks
gowepp wrote on Wednesday, September 21, 2016:
Hello Melvin,
If you haven’t paid the full amount for the encounter, then it will comes under the Non-paid category.
The distribution amount and payments required must be exactly equal to make this as fully paid.
Please make sure you have distributed the exact amount required for the payments.
Thanks,
Wepp Team
visolveemr wrote on Wednesday, September 21, 2016:
Hi Melvin,
Greetings from Visolve…!
Just sharing our views related to Billing and batch payments:
Under batch payments, while distributing the payments, we come across three different options:
Non Paid - This displays the encounter that does not have any kind of payment that is progressed till time. If a partial amount or full amount is posted and saved, this encounter will not be displayed under “Non Paid” category. Hence this is used to view the encounter that does not hold any payment till time (untouched).
Show Primary Complete - This category displays the encounter or service to which the payment (full or partial payment) is already posted. All encounters that holds some kind of payment progressed before will be displayed in this category
Show All transactions - This shows the complete list of all encounters including the Non paid and Primary Complete transactions.
As per your thread, it seems that you see all the fully paid transactions under “Non Paid” which is not expected from our view. Please check if your checking on the correct encounter.
All the progressed payments should be reflected under “Show Primary Complete”. And only the payments that does not hold any posting should be under the “Non Paid” category.
Attached the video showing how the batch payments works.
Please check and let us know if this helps.
Thanks,
ViSolve OpenEMR Support Team
ViSolve
kainthe7th wrote on Wednesday, September 21, 2016:
Thank you so much, Wepp and ViSolve.
I understand how it should work, as you’ve both outlined above. But it doesn’t work that way for me. All encounters and billed services are still listed under Non paid, even after the exact amounts are entered.
visolveemr wrote on Thursday, September 22, 2016:
Melvin,
Can you please share a screenshot of the issue your seeing, so that we could assist you further on this if required.
Thanks,
ViSolve OpenEMR Support Team
ViSolve
kainthe7th wrote on Wednesday, September 28, 2016:
Hi Visolve.
I’m terribly sorry for the very late response. was having some issues with Sourceforge.
Here are the screenshots you requested.
visolveemr wrote on Wednesday, September 28, 2016:
Hi Melvin,
We are able to see the issue on the screenshots you have shared.
What is the openEMR version that your facing the issue?
Was there any code changes or customizations done with this page?
Thanks,
ViSolve OpenEMR Support Team
ViSolve
kainthe7th wrote on Wednesday, September 28, 2016:
Hi ViSolve.
It’s 4.2.2. I’ve not made any Changes to the EOB file.
visolveemr wrote on Thursday, September 29, 2016:
Hi Melvin,
We were able to get the scenario that your facing and the details is as follows:
During Patient payment, the encounters that are processed with payments are getting displayed under “Non Paid” category.
During Insurance payment, the processed encounters are no longer displayed under “Non Paid” and this is displayed under “Show Primary Transactions”
Just to understand more on the behaviour, a thread has been raised from our end on the same.
Please follow up with the mentioned Link
Thanks,
ViSolve OpenEMR Support Team
ViSolve