Expired Passwords

jonathangraham · October 22, 2021, 7:58pm

I work for an organization that has switched to a different EMR and in the process, all of the users for our previous EMR have allowed their passwords to expire, leaving us without any access to older medical records. We are in need of these records and do not have an administrator who can reset passwords.

I’m using OpenEMR version 4.1.0 with patch 9

stephenwaite · October 22, 2021, 8:03pm

hi @jonathangraham , can you access the db?

jonathangraham · October 22, 2021, 8:05pm

What does db stand for?

stephenwaite · October 22, 2021, 8:10pm

oh, the mysql database

jonathangraham · October 22, 2021, 8:13pm

We are currently only able to get to the opening screen and are unable to access anything past this.

stephenwaite · October 22, 2021, 8:14pm

ok, you’ll need to access the mysql db and run a query or two to reset an admin password

jonathangraham · October 22, 2021, 8:21pm

Okay, can you help me with how to do this?