ptalerico wrote on Friday, January 20, 2017:
I am trying follow up on why some claims were not paid and am having trouble locating the ERA’s for these claims (which were previously uploaded).
I read the “Review EDI History Module” and it would appear that these ERA’s should be available in Fees: EDI History: CSV Tables tab. But the “Select CSV table:” dropdown is empty (no Batch files, Batch claims, ERA claims, ERA files, etc.).
The Review EDI History Module states “On first use the list is empty; more types are added as they are processed into the module.” I filled in Percent, Start Date, and End Date, then clicked Submit, but got the error: “Error in CSV table name”
Next, I tried Fees: EDI History: ERA Files tab. Searching via Patient ID, Encounter, and Check Number all returned “Did not find [xyz] in data.”
Any suggestions as to what I’m missing, or if I’m looking in the wrong places?