Collections Report: IC Status

From the information available, I have learned that a patient/account is changed to IC (In Collections) when more that 12 statements have been sent.

Is there an option to increase this value?
Can an IC account be changed to ‘normal’ account again?

Is there more information / user guide I can look into to get more info?

hi @Benzo , I don’t believe there is any statement trigger but rather they are marked in collection from the financial report. It would be nice to add a feature to easily move the account back to normal without going to the database and removing the “IN COLLECTIONS” from the billing note.

Hi @stephenwaite, alright. It would be nice to be able to easily change that status.

What is the implications of having an account in IC?