Okay, bottom line is that this behavior has always been this way(at least to 4.2.2). Whenever a hcfa 1500, ub04 or x12 is generated, claim status and bill process is set to 2. By the nature of status set to 2, code will automatically set the billed flag to 1.
This makes sense that if you click cancel or okay you are still processing a claim which in tern needs to identify that the claim has been sent(or at least generated), otherwise, why send the claim?
I tried to make this clearer when I added the additional prompt instruction that cancel continued the claim processing and okay cleared the claim afterwards. Iām unsure what clear actually does but I believe it will clear the payer type and leave claim status and bill process in current state.
So in the end, we want this behavior otherwise we would have to leave it to the user to mark a claim as billed. I donāt know that we would want to add a capability for the user to clear a claims billed status once set but iām not in the billing business and would require a consensus to change this behavior, imo.
Also, if user needs to resend or get a copy of report, theyāll need to search as billed claim then do the deed.
Hope this helps!
oh sorry, are we saying that if payer type is cleared then billed should also be reset? not a good idea either because, if billed flag has been set it is only way to know the claim has previously been submitted unless all the claim versions are reported as historyā¦