# Billing Manager , Connection Reset Problem **URL:** \ **Category:** Management and Administration\ **Created:** [July 30, 2013, 1:47am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417 "2013-07-30T01:47:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [July 30, 2013, 1:47am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/1 "2013-07-30T01:47:27Z")
**[mamassoud](https://sourceforge.net/u/mamassoud/)** wrote on [Tuesday, July 30, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#28a9): Hi, I have been trying to figure out what causes this problem for couple of days but no success. I installed openemr 4.1.1 +P\_14 , looks like everything works fine except that when I go to Fees\>Billing and “Update List” I get blank page with the error The connection was reset The connection to the server was reset while the page was loading. I am using Linux and PHP5.2.17 Thanks in advance for help. Mohamed ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [July 30, 2013, 12:15pm UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/2 "2013-07-30T12:15:25Z")
**[yehster](https://sourceforge.net/u/yehster/)** wrote on [Tuesday, July 30, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#aa4d): A page failing to load with the error you describe may be the result of insufficient php.ini settings. see [http://www.php.net/manual/en/info.configuration.php#ini.max-execution-time](http://www.php.net/manual/en/info.configuration.php#ini.max-execution-time) ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [July 31, 2013, 10:11am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/3 "2013-07-31T10:11:56Z")
**[mamassoud](https://sourceforge.net/u/mamassoud/)** wrote on [Wednesday, July 31, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#e7fe): Hi Kevin, I was able to change the value of max\_execution\_time to 300 max\_execution\_time = 300 and verified that using phpinfo() in my openemr directory. But still getting the same error, which comes in less than 3 seconds Appreciate your help, Mohamed ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [July 31, 2013, 2:03pm UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/4 "2013-07-31T14:03:34Z")
**[yehster](https://sourceforge.net/u/yehster/)** wrote on [Wednesday, July 31, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#f3c1): The next step is to examine the apache error.log. ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [August 4, 2013, 8:56am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/5 "2013-08-04T08:56:50Z")
**[mamassoud](https://sourceforge.net/u/mamassoud/)** wrote on [Sunday, August 04, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#a66c): Hi Kevin, I am still no-where in this problem. I am seeing the following warning , which is not seen in my previous server openemr installation. “Use of Mutation Events is Deprecated. Use MutationObserver instead” It comes after billing\_report.php is executed. I also noticed that dated\_reminders.php and dated\_reminders\_counter.php come right before billing\_report.php is executed. I believe this error is due to moving the openemr to another server but I do not know why I get all these warnings, Mutation Events… Thanks Mohamed ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [August 4, 2013, 11:47am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/6 "2013-08-04T11:47:23Z")
**[yehster](https://sourceforge.net/u/yehster/)** wrote on [Sunday, August 04, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#1038): Deprecation warnings are a suggestion to developers that they consider a different mechanism as a given feature is likely to go away in a future version of software. They do not generally indicate a true error condition. Here are details of the specific message [https://developer.mozilla.org/en-US/docs/Web/Guide/DOM/Events/Mutation\_events](https://developer.mozilla.org/en-US/docs/Web/Guide/DOM/Events/Mutation_events) There are timer events that call dated\_reminders.php and dated\_reminders\_counter.php continuously, seeing calls to those pages is purely an incidental finding and again not likely to be related your problem. Did you copy the files from the old server to the new server? Or did you do a fresh install? What operating system are you using? ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [August 5, 2013, 10:18am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/7 "2013-08-05T10:18:18Z")
**[mamassoud](https://sourceforge.net/u/mamassoud/)** wrote on [Monday, August 05, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#421d): I did fresh install 4.1.1 in Linux, using mySql 5.0 The only difference I saw that I have to set $web\_root in globals.php manually since $\_SERVER[‘DOCUMENT\_ROOT’] is prefixed with /var/chroot but dirname(dirname( **FILE** )) is not. I am afraid that $\_SERVER[] in this server is causing this problem but I am not sure which one . One thing to notice, Fees\>Billing default page comes fine but when I click UPDATE LIST the connection is reset and I get the error page instead even with default settings. ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [August 7, 2013, 7:33am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/8 "2013-08-07T07:33:01Z")
**[yehster](https://sourceforge.net/u/yehster/)** wrote on [Wednesday, August 07, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#ef81): Is this a shared hosting environment or a server under your own control? ---
**Author:** ![system](https://discourse-uploads-openemr.s3.dualstack.us-east-1.amazonaws.com/original/2X/b/bb9e4e8ae2ea7faac2e952fd9e38a3ce03aac403.png) [@system](https://community.open-emr.org/u/system)\ **Post date:** [August 10, 2013, 4:31am UTC](https://community.open-emr.org/t/billing-manager-connection-reset-problem/417/9 "2013-08-10T04:31:40Z")
**[mamassoud](https://sourceforge.net/u/mamassoud/)** wrote on [Saturday, August 10, 2013](https://sourceforge.net/p/openemr/discussion/202505/thread/297c4199/#4519): Hi Kevin, It is shared hosting and i can only control php environment variables which I investigated thoroughly and modified them based on other users experience with connection reset error. To get it to work I had to disable the default date field in interface/billing/billing\_report.php line 415 so that when I go to Fees\>Billing it shows me all unbilled encounters so that I can bill them. So I do not think it is a problem with memory setting or other cache parameters.