# Appointment-time alert / note / warning

**URL:** <https://community.open-emr.org/t/appointment-time-alert-note-warning/10933>\
**Category:** Management and Administration\
**Created:** [October 25, 2018, 10:46pm UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933 "2018-10-25T22:46:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![OptoIT](https://community.open-emr.org/letter_avatar_proxy/v4/letter/o/ebca7d/32.png) [@OptoIT](https://community.open-emr.org/u/OptoIT)\
**Post date:** [October 25, 2018, 10:46pm UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/1 "2018-10-25T22:46:08Z")

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This clinic (for which I’m evaluating OpenEMR) is in a rougher part of town. Upon occasion a patient becomes hostile / threatening. A few have behaved sexually inappropriately (aggressive advances, inappropriate comments, etc.).

Is there any way to have this info appear at appointment-making time so staff can take appropriate action?

If the info cannot "appear’ via a pop-up…or flashing red icon…in the Patient Finder list…are there any ideas out there on how this info could be easily accessible at appointment-making time?

Thank you.  
–al–

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**Author:** ![APerez](https://community.open-emr.org/user_avatar/community.open-emr.org/aperez/32/14040_2.png) [@APerez](https://community.open-emr.org/u/APerez)\
**Post date:** [October 25, 2018, 11:58pm UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/2 "2018-10-25T23:58:23Z")

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Look at the code that displays the birthday message. You might be able to modify it to meet your needs.

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**Author:** ![OptoIT](https://community.open-emr.org/letter_avatar_proxy/v4/letter/o/ebca7d/32.png) [@OptoIT](https://community.open-emr.org/u/OptoIT)\
**Post date:** [October 31, 2018, 9:47pm UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/3 "2018-10-31T21:47:16Z")

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Thank you, Mr. Perez, for your suggestion.  
In the future, I might do that.

Just out of curiosity, how do clinics using OpenEMR deal with this situation since OpenEMR doesn’t currently offer functionality to warn staff at appointment-making time?

Having been in clinics when the hostile / threatening patient situation occurs…I imagine many clinics have procedures or software to deal with this.

Thank you.

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**Author:** ![APerez](https://community.open-emr.org/user_avatar/community.open-emr.org/aperez/32/14040_2.png) [@APerez](https://community.open-emr.org/u/APerez)\
**Post date:** [November 1, 2018, 1:05am UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/4 "2018-11-01T01:05:08Z")

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Actually I have never heard of it. We are primarily concerned with privacy, workflow and clinical information.  
Sorry I can’t be more helpful.

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**Author:** ![onemed](https://community.open-emr.org/user_avatar/community.open-emr.org/onemed/32/12848_2.png) [@onemed](https://community.open-emr.org/u/onemed)\
**Post date:** [June 9, 2019, 7:10am UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/5 "2019-06-09T07:10:07Z")

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Hi I have paid a great company and customised all my alert for my psych clinic.

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**Author:** ![APerez](https://community.open-emr.org/user_avatar/community.open-emr.org/aperez/32/14040_2.png) [@APerez](https://community.open-emr.org/u/APerez)\
**Post date:** [June 9, 2019, 11:02am UTC](https://community.open-emr.org/t/appointment-time-alert-note-warning/10933/6 "2019-06-09T11:02:38Z")

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That’s wonderful…  
Will you be sharing those modifications with the OpenEMR community?