# Support **URL:** https://community.open-emr.org/c/support/16.md [Latest](https://community.open-emr.org/latest.md) · [Categories](https://community.open-emr.org/categories.md) · [Tags](https://community.open-emr.org/tags.md) --- ## [About the Support category](https://community.open-emr.org/t/about-the-support-category/10151)
**Author:** [@robert.down](https://community.open-emr.org/u/robert.down)\ **Replies:** 4\ **Last updated:** [January 21, 2026, 2:51pm UTC](https://community.open-emr.org/t/about-the-support-category/10151 "2026-01-21T14:51:03Z")
Oh no! Something has gone wrong, post your support questions here. Use this category if you’re receiving an error or something is not working as expected. --- ## [A script that tells you why your OpenEMR install shows a blank page](https://community.open-emr.org/t/a-script-that-tells-you-why-your-openemr-install-shows-a-blank-page/27118)
**Author:** [@anun333](https://community.open-emr.org/u/anun333)\ **Replies:** 11\ **Last updated:** [October 15, 2026, 6:13pm UTC](https://community.open-emr.org/t/a-script-that-tells-you-why-your-openemr-install-shows-a-blank-page/27118 "2026-10-15T18:13:38Z")
Install and upgrade problems are the most common topics here, and many go unanswered. Most come down to the same dozen causes: a PHP that’s too old or too new, a missing extension (often intl, which turns the calendar in… --- ## [OpenEMR 8.4.1: Fix for "Access Denied: patient context mismatch" Error When Deleting Documents (Solution)](https://community.open-emr.org/t/openemr-8-4-1-fix-for-access-denied-patient-context-mismatch-error-when-deleting-documents-solution/27103)
**Author:** [@eumetaxas](https://community.open-emr.org/u/eumetaxas)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 11:47am UTC](https://community.open-emr.org/t/openemr-8-4-1-fix-for-access-denied-patient-context-mismatch-error-when-deleting-documents-solution/27103 "2026-10-07T11:47:53Z")
\*\*This is Gemini Solution: \*\* Τέλεια! Αφού το πρόβλημα λλύθηκε επιτυχώς, παραθέτω παρακάτω μια συνοπτική και καθαρή αναφορά του προβλήματος και της λύσης, έτοιμη για εκτύπωση ή αποθήκευση σε PDF για μελλοντική αναφορά. … --- ## [CAMOS - "Authentication Error" when attempting to submit contents of CAMOS in encounter](https://community.open-emr.org/t/camos-authentication-error-when-attempting-to-submit-contents-of-camos-in-encounter/26820)
**Author:** [@Yaro](https://community.open-emr.org/u/Yaro)\ **Replies:** 3\ **Last updated:** [September 23, 2026, 3:19am UTC](https://community.open-emr.org/t/camos-authentication-error-when-attempting-to-submit-contents-of-camos-in-encounter/26820 "2026-09-23T03:19:37Z")
Situation Authentication Error appears whe trying to submit contents of CAMOS. OpenEMR Version 8.0.0 (3) Browser: I’m using: Firefox Operating System I’m using: Windows 10 Search Yes Logs Did you check the logs? … --- ## [Related Persons SQL error](https://community.open-emr.org/t/related-persons-sql-error/26613)
**Author:** [@eumetaxas](https://community.open-emr.org/u/eumetaxas)\ **Replies:** 3\ **Last updated:** [September 16, 2026, 6:50am UTC](https://community.open-emr.org/t/related-persons-sql-error/26613 "2026-09-16T06:50:03Z")
Situation When i try to add a related person i get this error “SQL Statement failed on preparation: SELECT \* FROM contact\_telecom WHERE contact\_id = ? ORDER BY rank ASC, is\_primary DESC’“ OpenEMR Version I’m using Ope… --- ## [Followed steps to upgrade to 8.4.0 to no avail](https://community.open-emr.org/t/followed-steps-to-upgrade-to-8-4-0-to-no-avail/27054)
**Author:** [@Mohammad](https://community.open-emr.org/u/Mohammad)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 6:03am UTC](https://community.open-emr.org/t/followed-steps-to-upgrade-to-8-4-0-to-no-avail/27054 "2026-09-16T06:03:55Z")
Situation: tried to follow all the instructions on upgrading from 8.3.0 to 8.4.0 , i created a directory named it openemer\_bk under which i put the old directory openemr, then i wget the new version , then tar -pxvzf op… --- ## [Cannot edit insurance form](https://community.open-emr.org/t/cannot-edit-insurance-form/25497)
**Author:** [@eumetaxas](https://community.open-emr.org/u/eumetaxas)\ **Replies:** 39\ **Last updated:** [September 15, 2026, 3:57pm UTC](https://community.open-emr.org/t/cannot-edit-insurance-form/25497 "2026-09-15T15:57:02Z")
Situation the insurance window is loading, showing the contents (either it has data or not) but when i try to edit is not loading. OpenEMR Version i am using Openemr 7.03 (3) Browser: Firefox Operating System I’m … --- ## [Front Office Receipts Report crashing](https://community.open-emr.org/t/front-office-receipts-report-crashing/27046)
**Author:** [@sundog](https://community.open-emr.org/u/sundog)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 9:54pm UTC](https://community.open-emr.org/t/front-office-receipts-report-crashing/27046 "2026-09-14T21:54:51Z")
Situation The Front Office Receipts Report (/interface/reports/front\_receipts\_report.php) is crashing and failing to generate, though the standard Payments report works perfectly fine. Because of how the SQL query is fo… --- ## [Error on upgrade from 8.3 to 8,4](https://community.open-emr.org/t/error-on-upgrade-from-8-3-to-8-4/27053)
**Author:** [@jhunyan](https://community.open-emr.org/u/jhunyan)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 2:54pm UTC](https://community.open-emr.org/t/error-on-upgrade-from-8-3-to-8-4/27053 "2026-09-14T14:54:05Z")
Situation I am getting an error on database when I search for my patient OpenEMR Version I’m using OpenEMR version 8.4 Browser: I’m using: Chrome Operating System I’m using: Windows 11 Search Did you search the … --- ## [Patient Portal issues after 8.3 upgrade](https://community.open-emr.org/t/patient-portal-issues-after-8-3-upgrade/27044)
**Author:** [@Strabmd](https://community.open-emr.org/u/Strabmd)\ **Replies:** 5\ **Last updated:** [September 10, 2026, 9:26pm UTC](https://community.open-emr.org/t/patient-portal-issues-after-8-3-upgrade/27044 "2026-09-10T21:26:39Z")
Situation bugs/issues with patient portal since upgrading to v8.3 and some other issues. OpenEMR Version I’m using OpenEMR version 8.3 Browser: I’m using: chrome Operating System I’m using: AWS Ubuntu Search Did… --- ## [Installation Problem issue with 8.3.0](https://community.open-emr.org/t/installation-problem-issue-with-8-3-0/27038)
**Author:** [@aadkins](https://community.open-emr.org/u/aadkins)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 8:22pm UTC](https://community.open-emr.org/t/installation-problem-issue-with-8-3-0/27038 "2026-09-10T20:22:47Z")
Situation I am trying to install the software for the first time on my computer. When I get to the step to click on a weblink for “localhost”, it says that the website cannot be accessed. I’ve cleared my cache, cookies,… --- ## [Reg: Change main menu to left nav bar](https://community.open-emr.org/t/reg-change-main-menu-to-left-nav-bar/26487)
**Author:** [@kanmaniguna](https://community.open-emr.org/u/kanmaniguna)\ **Replies:** 3\ **Last updated:** [September 2, 2026, 6:30am UTC](https://community.open-emr.org/t/reg-change-main-menu-to-left-nav-bar/26487 "2026-09-02T06:30:23Z")
Situation Change main menu to left nav bar OpenEMR Version I’m using OpenEMR version 7.0.3 Browser: I’m using chrome. Operating System I’m using: Windows 10 Search Did you search the forum for similar questions? … --- ## [Upgrade 8.2.0 - Getting 400 Error](https://community.open-emr.org/t/upgrade-8-2-0-getting-400-error/27010)
**Author:** [@seddinger](https://community.open-emr.org/u/seddinger)\ **Replies:** 12\ **Last updated:** [August 31, 2026, 4:49pm UTC](https://community.open-emr.org/t/upgrade-8-2-0-getting-400-error/27010 "2026-08-31T16:49:03Z")
Hi, We upgraded from 8.0.3 and then as soon as we hit 8.2.0, it broke. We can get to the logon page of OpenEMR but when we click to login, we get error “This page isn’t working, If the problem continues, contact the sit… --- ## [Blank page after login from 8.00(3) to 8.2 or 8.3](https://community.open-emr.org/t/blank-page-after-login-from-8-00-3-to-8-2-or-8-3/27005)
**Author:** [@eumetaxas](https://community.open-emr.org/u/eumetaxas)\ **Replies:** 6\ **Last updated:** [August 26, 2026, 4:14pm UTC](https://community.open-emr.org/t/blank-page-after-login-from-8-00-3-to-8-2-or-8-3/27005 "2026-08-26T16:14:59Z")
Situation Upgraded from 800(3) to 8.2 login page looks good but after that i see only an empty page OpenEMR Version I’m using OpenEMR 8.2 Browser: I’m using: Firefox / Chrome Operating System I’m using: Ubuntu 24… --- ## [Blank PDF report generated from Demo Site and Production Site 8.3.0](https://community.open-emr.org/t/blank-pdf-report-generated-from-demo-site-and-production-site-8-3-0/26990)
**Author:** [@ninjatx](https://community.open-emr.org/u/ninjatx)\ **Replies:** 3\ **Last updated:** [August 20, 2026, 11:16pm UTC](https://community.open-emr.org/t/blank-pdf-report-generated-from-demo-site-and-production-site-8-3-0/26990 "2026-08-20T23:16:00Z")
Situation Hello, PDFs Report generated are hundreds of blank pages. The screenshot attached is taken from the main Demo site. OpenEMR Version I’m using OpenEMR version 8.3.0. Browser: I’m using: Chrome Operating S… --- ## [Unable to log into Patient Portal Demo instance](https://community.open-emr.org/t/unable-to-log-into-patient-portal-demo-instance/26988)
**Author:** [@kdaud](https://community.open-emr.org/u/kdaud)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 4:16pm UTC](https://community.open-emr.org/t/unable-to-log-into-patient-portal-demo-instance/26988 "2026-08-19T16:16:04Z")
Situation Attempting to log into the patient portal with demo users doesn’t work. I get this notification: Something went wrong. Please try again. OpenEMR Version I’m using OpenEMR version 8.3.0 Browser: I’m using: … --- ## [U2F not prompting to insert security key](https://community.open-emr.org/t/u2f-not-prompting-to-insert-security-key/25742)
**Author:** [@hgarcia](https://community.open-emr.org/u/hgarcia)\ **Replies:** 7\ **Last updated:** [August 17, 2026, 12:39am UTC](https://community.open-emr.org/t/u2f-not-prompting-to-insert-security-key/25742 "2026-08-17T00:39:40Z")
Situation Trying to register a U2P Yubikey series 5 but when I plug it in and click register nothing happens. Usually a Windows system prompt pops up on other websites now saying “insert security key” but that isn’t hap… --- ## [Procedure | configuration not working](https://community.open-emr.org/t/procedure-configuration-not-working/26957)
**Author:** [@hanksterr7](https://community.open-emr.org/u/hanksterr7)\ **Replies:** 3\ **Last updated:** [August 13, 2026, 1:09pm UTC](https://community.open-emr.org/t/procedure-configuration-not-working/26957 "2026-08-13T13:09:32Z")
oEmr 8.2.0 Hi all I recently upgraded openEMR from 7.0.3(4) to 8.2.0 without difficulty Now, however, the Procedures | configuration tool is misbehaving I’m doing these steps: – Add Top Level – Procedure Tier: grou… --- ## [Production Registration and Certification](https://community.open-emr.org/t/production-registration-and-certification/26956)
**Author:** [@Paulywog0667](https://community.open-emr.org/u/Paulywog0667)\ **Replies:** 0\ **Last updated:** [August 10, 2026, 8:53pm UTC](https://community.open-emr.org/t/production-registration-and-certification/26956 "2026-08-10T20:53:35Z")
Situation I made the switch from a developer version to production. I have been working on gathering all the requirements for Ohio Department of Behavioral Health EHR certificate requirements. I did the notions of: Nigi… --- ## [U2f Extensions deprecated; Replaced by WebAuthn API](https://community.open-emr.org/t/u2f-extensions-deprecated-replaced-by-webauthn-api/26648)
**Author:** [@smithad150](https://community.open-emr.org/u/smithad150)\ **Replies:** 2\ **Last updated:** [July 14, 2026, 3:13am UTC](https://community.open-emr.org/t/u2f-extensions-deprecated-replaced-by-webauthn-api/26648 "2026-07-14T03:13:14Z")
Situation The CryptoTokenExtension which OpenEMR is calling during u2f key registration has been deprecated (it appears in 2022?). It was replaced by the WebAuthn API , which is backwards compatible with u2f devices, bu… --- ## [Patient Demo Import](https://community.open-emr.org/t/patient-demo-import/26881)
**Author:** [@Hopeful](https://community.open-emr.org/u/Hopeful)\ **Replies:** 3\ **Last updated:** [July 7, 2026, 1:30pm UTC](https://community.open-emr.org/t/patient-demo-import/26881 "2026-07-07T13:30:46Z")
Situation Need help importing patient demographics from Medisoft into OpenEMR. Would be helpful to have OpenEMR template if available. OpenEMR Version I’m using OpenEMR version 7.02 but will be updating to 8 Browser:… --- ## [Copy encounter templates to blank db](https://community.open-emr.org/t/copy-encounter-templates-to-blank-db/26880)
**Author:** [@Hopeful](https://community.open-emr.org/u/Hopeful)\ **Replies:** 3\ **Last updated:** [July 7, 2026, 1:29pm UTC](https://community.open-emr.org/t/copy-encounter-templates-to-blank-db/26880 "2026-07-07T13:29:52Z")
Situation Is it possible to copy encounter templates only from one database to a blank database? OpenEMR Version I’m using OpenEMR version 7.02 Browser: I’m using: Brave Operating System I’m using: Ubuntu Search … --- ## [Unable to retrieve Allergies, Medical Problems, and Documents via OpenEMR Standard API despite valid data and scopes](https://community.open-emr.org/t/unable-to-retrieve-allergies-medical-problems-and-documents-via-openemr-standard-api-despite-valid-data-and-scopes/26125)
**Author:** [@ABHISHEK\_GUPTA](https://community.open-emr.org/u/ABHISHEK_GUPTA)\ **Replies:** 5\ **Last updated:** [July 3, 2026, 8:35am UTC](https://community.open-emr.org/t/unable-to-retrieve-allergies-medical-problems-and-documents-via-openemr-standard-api-despite-valid-data-and-scopes/26125 "2026-07-03T08:35:29Z")
Situation I’m using the Standard API in OpenEMR to access patient data. While most endpoints return data correctly, I’m unable to retrieve Allergies, Medical Problems, and Documents for a patient—even though this data h… --- ## [JSON data error](https://community.open-emr.org/t/json-data-error/26857)
**Author:** [@DRaj](https://community.open-emr.org/u/DRaj)\ **Replies:** 0\ **Last updated:** [June 21, 2026, 11:16am UTC](https://community.open-emr.org/t/json-data-error/26857 "2026-06-21T11:16:27Z")
Situation I am a novice on OpenEMR.. 1. My screen displays 192.168.0.141/openemr/interface/main/main\_screen.php?auth=login&site=default 192.168.0.141 says DataTables warning: JSON data from server could not be parse… --- ## [Language ChineseSimplified and Asian need](https://community.open-emr.org/t/language-chinesesimplified-and-asian-need/26840)
**Author:** [@yiohar9426](https://community.open-emr.org/u/yiohar9426)\ **Replies:** 0\ **Last updated:** [June 13, 2026, 12:50am UTC](https://community.open-emr.org/t/language-chinesesimplified-and-asian-need/26840 "2026-06-13T00:50:07Z")
​I hope this email finds you well. ​My name is YIOHAR, a 32-year-old frontline medical ultrasound professional (sonologist) from China. I am writing to you today as an independent open-source enthusiast who is currently… --- ## [Can’t create a new patient](https://community.open-emr.org/t/can-t-create-a-new-patient/26828)
**Author:** [@ekasten](https://community.open-emr.org/u/ekasten)\ **Replies:** 4\ **Last updated:** [June 11, 2026, 6:51pm UTC](https://community.open-emr.org/t/can-t-create-a-new-patient/26828 "2026-06-11T18:51:19Z")
Situation I am a new user and I think I may have messed up a setting. I am able to search for patient however I can no longer adding new patient. It lets me fill out the form, but when I create new, it says URL not foun… --- ## [Not able to view patient photo and upload documents after update to 8.0.0 (3)](https://community.open-emr.org/t/not-able-to-view-patient-photo-and-upload-documents-after-update-to-8-0-0-3/26776)
**Author:** [@cornutaurus](https://community.open-emr.org/u/cornutaurus)\ **Replies:** 4\ **Last updated:** [May 29, 2026, 3:34pm UTC](https://community.open-emr.org/t/not-able-to-view-patient-photo-and-upload-documents-after-update-to-8-0-0-3/26776 "2026-05-29T15:34:50Z")
Situation Since updated to 8.0.0 (3) from 7.0.3 we’ve been experiencing multiple problems When hovering over person icon on calendar it did not display photo of the patient on the bottom left. It said javascrip:goPid… --- ## [Encounter Provider defaulting issue when creating new encounter](https://community.open-emr.org/t/encounter-provider-defaulting-issue-when-creating-new-encounter/26808)
**Author:** [@ninjatx](https://community.open-emr.org/u/ninjatx)\ **Replies:** 0\ **Last updated:** [May 29, 2026, 1:01am UTC](https://community.open-emr.org/t/encounter-provider-defaulting-issue-when-creating-new-encounter/26808 "2026-05-29T01:01:43Z")
Situation I found what appears to be an order-dependent Encounter Provider defaulting issue in OpenEMR 8.0.0 patch 3, and I was able to reproduce the same behavior in the online demo. Scenario: Create/log in as a non… --- ## [Encountered a fatal error during installation of 8.0.0](https://community.open-emr.org/t/encountered-a-fatal-error-during-installation-of-8-0-0/26800)
**Author:** [@Dr\_Aditya\_Barigali](https://community.open-emr.org/u/Dr_Aditya_Barigali)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 6:14pm UTC](https://community.open-emr.org/t/encountered-a-fatal-error-during-installation-of-8-0-0/26800 "2026-05-28T18:14:27Z")
Situation Describe your problem here OpenEMR Version I’m using OpenEMR version 8.0.0 Browser: I’m using: chrome, opera Operating System I’m using: Windows 11 Search Did you search the forum for similar questi… --- ## [Counselling (psychotherapy) template / solution?](https://community.open-emr.org/t/counselling-psychotherapy-template-solution/26783)
**Author:** [@fredphoesh](https://community.open-emr.org/u/fredphoesh)\ **Replies:** 4\ **Last updated:** [May 26, 2026, 5:00pm UTC](https://community.open-emr.org/t/counselling-psychotherapy-template-solution/26783 "2026-05-26T17:00:47Z")
Situation I’ve just spent most of the entire day installing and getting OpenEMR up and running, thank you Gemini! Safe to say I am not a coder at all, the setup was daunting for me. I’m starting out as a Counsellor in … [Next page](https://community.open-emr.org/c/support/16.md?page=1)